Communicating with Employees About Covid-19

Communicating with Employees About Covid-19 

Employees are likely to be concerned about the COVID-19 pandemic, which may result in their asking questions about health risks and any possible changes to their working arrangements or employment status.  It’s important to regularly communicate relevant information to them in order to prevent confusion in the workplace as well as dispel any rumors or confusion.  It may be helpful to designate a staff member or coordinator for that purpose, if possible.

The International Labour Organization (ILO) recommends that employers:

• Identify a point person or team to take the lead on communicating on COVID-19
• Keep up with the latest information from national and local authorities
• Regularly provide up-to-date and reliable information to workers
• Clarify and communicate the company’s procedures and policies, including for flexible work arrangements, remote working, absence, sick leave, annual leave, redundancy, etc.
• Provide regular updates to employees about the status of COVID-19, which will help them to feel informed and well supported, and in return, stay motivated to assist and adapt through this challenging time.
• Provide up-to-date, reliable information to suppliers and customers.